Patient safety isn’t just an initiative—it’s at the forefront of everything we do, every day. At West Calcasieu Cameron Hospital, we have examined every policy, procedure, and practice to ensure we provide care in the safest of environments. These efforts have caught the attention of several national patient safety organizations, resulting in awards and distinctions for the safety record we’ve become known for.
Hospital Compare allows consumers to find hospitals and compare the quality of their care. The site uses quality measures and includes information from the consumer perspective, called Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS).
Additional Resources for Quality Data:
Longterm Acute Care
KEPRO is the Beneficiary & Family Centered Care (BFCC) Quality Improvement Organization (QIO) for Louisiana. KEPRO assists medicare beneficiaries with quality of care complaints, hospital discharge and service termination appals, and immediate advocacy.
BFCC-QIO changes that require action by healthcare providers has been the Beneficiary and Family Centered Care Quality Improvement Organization (BFCC-QIO) in 33 states and the District of Columbia for the past five years and was recently awarded a new five-year contract by the Centers for Medicare & Medicaid Services (CMS) covering different states.
5201 W Kennedy Blvd
Tampa, FL 33609
West Calcasieu Cameron Hospital (WCCH) and the Home Health Agency of WCCH have earned the Joint Commission’s Gold Seal of Approval® for accreditation by demonstrating compliance with The Joint Commission’s national standards for health care quality and safety in hospitals and home care.
Every 3 years, WCCH and the Home Health Agency of WCCH undergo a rigorous unannounced on-site survey. A team of Joint Commission expert surveyors evaluate WCCH for compliance with standards of care specific to the needs of patients, including infection prevention and control, leadership, and medication management.
"In achieving Joint Commission accreditation, WCCH has demonstrated its commitment to the highest level of care for its patients," says Mark G. Pelletier, R.N., M.S., chief operating officer, Division of Accreditation and Certification Operations, The Joint Commission. Accreditation is a voluntary process, a challenge that many hospitals undertake to elevate its standard of care and instill confidence in the community it serves.
The Joint Commission is the nation's oldest and largest standards-setting and accrediting body in health care. Learn more about The Joint Commission at www.jointcommission.org.
It is important to WCCH to promptly address any concerns you may have regarding patient care and safety. To voice a concern, please call the WCCH Patient Relations Director at (337) 527-4144. You may call at any time during or after your stay.
You may also contact the Joint Commission directly by mailing One Renaissance Boulevard, Oakbrook Terrace, IL 60181, by calling 1-800-994-6610, or by email at email@example.com.
Additionally, you have the right to file a complaint or concern with the Louisiana Department of Health and Hospitals by mailing DHH/Health Standards Section, P.O. Box 3767, Baton Rouge, LA 70821, or by calling (225) 342-0138 or toll free at (866) 280-7737.