Our Focus on Quality, Compliance, Safety & Accreditation

Ensuring Excellence at West Calcasieu Cameron Hospital

Quality And Safety

At West Calcasieu Cameron Hospital (WCCH), our top priorities are patient safety and quality of care. We are committed to providing the highest level of care in an environment where safety, comfort and respect are integral to everything we do. Our healthcare teams consistently follow the latest guidelines and best practices to ensure the best outcomes for our patients. We continuously evaluate our policies, procedures and care practices to maintain the safest environment for everyone we serve. Our commitment to safety has earned us recognition from leading national organizations, reflecting our dedication to maintaining exceptional standards of care. From admission to discharge, we focus on quality at every step of your care. We actively partner with patients and their families to make informed decisions and ensure a collaborative, supportive healing process. Whether through our inpatient services, rehabilitation or home health programs, we aim to deliver outstanding care across every aspect of your treatment.

We take pride in using patient feedback to guide our improvement efforts. We prioritize transparency in healthcare quality through resources like Hospital Compare and the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS). These tools showcase our performance and patient satisfaction ratings, reflecting our commitment to continuous improvement. Explore our hospital's performance data and learn how we strive to exceed your expectations by visiting the Hospital Compare website: https://www.medicare.gov/care-compare/. This site allows you to search for and compare hospitals based on various quality measures, including patient satisfaction and safety data.

Quality Improvement Organization

At WCCH, we are committed to delivering exceptional care, prioritizing patient safety and satisfaction. Through our partnership with the Beneficiary and Family-Centered Care Quality Improvement Organization (BFCC-QIO) program, we enhance healthcare quality and advocate for Medicare beneficiaries.

If you're a Medicare beneficiary with concerns about your care, KEPRO, Louisiana's designated Quality Improvement Organization (QIO), can assist with quality-of-care complaints, hospital discharge issues, service termination appeals and other advocacy needs.

Your feedback is essential. We encourage all patients to engage with our QIO program to help ensure a safe, high-quality care experience.

For Assistance:
Toll-Free Phone: 888-315-0636
TTY: 855-843-4776
Mailing Address:
5201 W Kennedy Blvd, Suite 900
Tampa, FL 33609

Our FAQ

Have questions? We are here to help. Still have questions or can't find the answer you need? Give us a call at (337) 527-7034 today!

WE ARE ACCREDITED. WCCH and the Home Health Agency of WCCH have earned the Joint Commission's Gold Seal of Approval® for accreditation by demonstrating compliance with The Joint Commission's national standards for healthcare quality and safety in hospitals and home care.
"As a healthcare accreditor, The Joint Commission works with healthcare organizations across care settings to inspire safer and higher quality of care that is more equitable and compassionate," says Ken Grubbs, DNP, MBA, RN, executive vice president of Accreditation and Certification Operations and chief nursing officer, The Joint Commission. "Through collaborating on innovative solutions and evidence-based resources and tools, The Joint Commission helps drive improvement while maintaining accountability through our leading survey methods and standards. We commend West Calcasieu Cameron Hospital for its commitment to advance safety, quality, equity and compassion for all patients."
The Joint Commission Accreditation is a voluntary process, a challenge that many hospitals undertake to elevate their standard of care and instill confidence in the community they serve. The Joint Commission is the nation's oldest and largest standards-setting and accrediting body in health care. Learn more about The Joint Commission at www.jointcommission.org.
It is important for WCCH to promptly address any concerns you may have regarding patient care and safety. To voice a concern, please call the WCCH Patient Advocate at (337) 527-4281. You may call at any time during or after your stay. You may also contact the Joint Commission directly by mailing One Renaissance Boulevard, Oakbrook Terrace, IL 60181, by calling 1-800-994-6610, or by email at complaint@jointcommission.org. Additionally, you have the right to file a complaint or concern with the Louisiana Department of Health and Hospitals by mailing DHH/Health Standards Section, P.O. Box 3767, Baton Rouge, LA 70821, or by calling (225) 342-0138 or toll-free at (866) 280-7737.
At WCCH, our Corporate Compliance program promotes a culture rooted in integrity, ethics and the highest standards of conduct. Guided by our Code of Conduct (PDF), we expect employees, agents, vendors, and business associates to uphold these values and adhere to all applicable laws, including those addressing fraud, waste and abuse.
The Louisiana Legislative Auditor (LLA) encourages individuals who suspect misuse of public funds to report it via the LLA Hotline. For more information, you can view the LLA Hotline website. You can contact them by:
Phone: 1-844-503-7283
Fax: 1-844-403-7283
Website: www.reportfraud.la
Mail: LLA Hotline, P.O. Box 94397, Baton Rouge, LA 70804
The Office of Inspector General (OIG) provides guidance for Compliance Programs in healthcare settings to ensure systemic checks and balances are in place to detect and prevent inaccurate billing and improper practices. Message to Vendors and Contractors: Please review the message regarding Federal and State False Claims Laws (PDF) for important compliance information.
At WCCH, we want you to feel comfortable raising any concerns about compliance or business practices. You are encouraged to share your concerns with Thea Tran, Compliance Officer, at (337) 528-7891 or by email at atran@wcch.com. Alternatively, you can call our confidential Corporate Compliance Hotline at (337) 527-4168 if you wish to remain anonymous.
At WCCH, we strive to provide you and your family members with exceptional healthcare. We are dedicated to respecting and protecting your rights and privacy as our patient. Our policies regarding these issues can be found by clicking the link below.
Notice of Privacy Practices (PDF)
For further information about this Privacy Notice, please contact the hospital's Privacy Officer at (337) 528-7891 or the confidential Corporate Compliance Hotline at (337) 527-4168.