Patient Safety

Patient safety isn’t just an initiative — it’s at the forefront of everything we do, every day. At West Calcasieu Cameron Hospital (WCCH), we have examined every policy, procedure and practice to ensure we provide care in the safest of environments. These efforts have caught the attention of several national patient safety organizations, resulting in awards and distinctions for the safety record we’ve become known for.

For the fourth consecutive time, WCCH was recognized with an “A” grade in the Spring 2014 update to the Hospital Safety Score by The Leapfrog Group, which rates how well hospitals protect patients from accidents, errors, injuries and infections. The Hospital Safety Score is compiled under the guidance of the nation’s leading experts on patient safety and is administered by The Leapfrog Group (Leapfrog) and independent industry watchdog. The first and only hospital safety rating to be peer-reviewed in the Journal of Patient Safety, Hospital Safety Score is designed to give the public information they can use to protect themselves and their families.

As the only hospital in Calcasieu Parish to receive an “A” grade since November of 2012, this accomplishment speaks volumes about our commitment to patient safety. To see our scores as they compare nationally and locally, visit the Hospital Safety Score website, which provides information on how the public can protect themselves and loved ones during a hospital stay.

Compliance

The purpose of West Calcasieu Cameron Hospital’s (WCCH’s) Corporate Compliance program is to support and promote a culture that values integrity, honesty, ethical practices and the highest standards of conduct, on the part of employees, agents, vendors and business associates and to perform their work in accordance with all laws that regulate WCCH, including applicable fraud, waste and abuse laws. The Louisiana Legislative Auditor (LLA) encourages individuals who suspect the misuse of public funds to utilize the LLA hotline by calling 1-844-503-7283, faxing 1-844-403-7283, visiting www.reportfraud.la, or by mailing LLA Hotline, P.O. Box 94397, Baton Rouge, LA 70804. Learn more about the LLA Hotline (PDF).

The Office of Inspector General (OIG) offers guidance for Compliance Programs in health care facilities. The purpose is to establish systemic checks and balances to detect and prevent inaccurate billing and inappropriate practices. Vendors, contractors, or business associates may click the following link for more information on federal and state false claims laws.

A message to vendors and contractors in regard to federal and state false claims laws (PDF).

If you have a question or concern while conducting business at WCCH, you should feel comfortable bringing your concerns forward. You are encouraged to share your concerns by contacting Thea Tran, Chief Quality & Compliance Officer, at (337) 528-7891 or by email atran@wcch.com. You may also call the confidential Corporate Compliance Hotline at (337) 527-4168 if you wish to remain anonymous.