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WCCH Visitor Restrictions for COVID-19

05/21/20

WCCH continues to revise our visitation policies and practices to best protect our patients and employees. Effective May 21, our visitation policy and facility entry is as follows:

•Patients may be allowed one unique (i.e. unable to swap out), asymptomatic visitor for the duration of their stay. Visitor must be screened for symptoms at facility entry/access points each day.
•Visitor should plan to stay in the facility as much as possible as re-entry will be on a limited basis. No visitor will be allowed entry into the facility after 5:00 pm without approval.
•Visitor will be required to provide their own mask and wear masks throughout the building.
•Visitor must be at least 18 years of age.
•Visitor must remain in the patient’s room and not gather in common areas such as hallways and waiting rooms.
•Visitor will be asked to leave if symptoms of respiratory infection (fever, runny nose, cough, shortness of breath) occur.
•Patients may bring a designated caregiver to pre-procedure registration appointments if necessary.

Visitation is not allowed for COVID-19 Patients (includes pending results & other infectious diseases). Exceptions will be made for end of life care or extenuating circumstances.

Non-COVID 19 patients:
•Surgery: Patient identifies 1 visitor for the duration of stay. Surgery visitors are encouraged to wait in social distance areas and not congregate in the hallways and waiting rooms.
•Outpatient surgery and outpatient invasive procedures: Patient identifies 1 visitor. Visitors are encouraged to wait in social distance areas and not congregate in the waiting rooms.
•Emergency Department: Patient identifies 1 visitor for the duration of stay when the patient is in the room.
•Inpatients (non-COVID-19 & non-infectious disease only): Patient identifies 1 visitor for the duration of stay.
•Women’s Center: Patient visitation approval will be made on a case by case basis.
•ICU: Please refer to ICU visitation policy.
•Clinics/Outpatients: Visitors are not allowed. Exceptions will be considered for extenuating circumstances.

Entry points into the main hospital facility for patients and visitors:
•Stelly Lane Main Entrance, 5 am - 5:30 pm, Monday – Friday
•Emergency Department Entrance, 24/7

For patients visiting our clinics, lab station and diagnostic centers, if possible, please go alone to any appointments. Please do not bring children, family or friends unless you need assistance. 

COVID-19 Symptoms

Reported illnesses have ranged from mild symptoms to severe illness and death for confirmed coronavirus disease 2019 (COVID-19) cases.

Symptoms may appear 2-14 days after exposure to the virus. People with these symptoms or combinations of symptoms may have COVID-19:

  • Cough
  • Shortness of breath or difficulty breathing

Or at least two of these symptoms:

  • Fever
  • Chills
  • Repeated shaking with chills
  • Muscle pain
  • Headache
  • Sore throat
  • New loss of taste or smell

What to do if you're sick:

If you develop fever, cough and/or shortness of breath, and have been in close contact with a person known to have COVID-19, please call 211 or text the keyword LACOVID to 898-211. This 24/7 hotline is available to answer your COVID-19 questions.

For additional information regarding COVID-19, please visit cdc.gov or call the statewide 211 network by simply dialing 211 or text the keyword LACOVID to 898-211.


Thank you for your patience and understanding. WCCH will continue to assess its protocols and will make adjustments as necessary.